How do I submit a new help ticket?

Below are two ways you can submit new support requests. Once you have submitted the request, you will be sent an email confirmation and then subsequent updates to your ticket via email. To update your ticket, all you will need to do is reply to the email and your ticket will automatically be updated and VenTek support will be alerted to your update.


Via the Web: OR click on SUBMIT A REQUEST at the top right side of this page.

  • To Register: Follow the above link and choose “Sign in”, at the top right corner of your screen, at the bottom of the Sign in box, you will see an option for new users to “Sign up”.
  • You do not have to register to submit a new ticket, but registering will allow you to view your ticket history, as well as monitor tickets supported by coworkers within the same organization.


Via Email:

  • Simply send an email about your issue or question to the above email address to open new ticket.


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